Human Resources · Article
HR service agents should be designed around the difficult request
Routine policy questions are easy to automate. The real test is how an HR agent handles nuance, conflicting information and sensitive escalation.
Human Resources · Articles
Articles for Human Resources
Concise analysis of software decisions, operating questions and implementation trade-offs. This focused collection applies the format to human resources technology decisions.
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Human Resources · Article
A better starting point for HR compliance technology
Decisions about HR compliance technology improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
A calmer way to evaluate learning platforms
Decisions about learning platforms improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
A practical review of workforce scheduling for Human Resources leaders
Decisions about workforce scheduling improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
How to frame the next employee onboarding conversation
Decisions about employee onboarding improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
How to make performance management useful after the launch
Decisions about performance management improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
How to reduce friction in internal mobility platforms
Decisions about internal mobility platforms improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
HRIS integrations: where clean implementation plans usually break
The visible interface is rarely the hardest part. Problems appear in ownership, effective dates, exception handling and the meaning of fields across systems.
Human Resources · Article
HRIS platforms: the operating question to answer first
Decisions about HRIS platforms improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
The evidence a employee listening plan should produce
Decisions about employee listening improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
The hidden operating cost of weak benefits technology
Decisions about benefits technology improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
The minimum governance needed for skills intelligence
Decisions about skills intelligence improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
The ownership decisions behind effective workforce analytics
Decisions about workforce analytics improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
What a useful recruiting technology decision should clarify
Decisions about recruiting technology improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
What success should look like for people data governance
Decisions about people data governance improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
What to fix before adding more employee experience platforms technology
Decisions about employee experience platforms improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Human Resources · Article
Where payroll systems programmes usually become difficult
Decisions about payroll systems improve when human resources leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
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