Operations · Article
Agentic workflows make exception design more important
Automation handles the normal path. Agentic workflows raise the stakes around exceptions, recovery and the moment a person must take control.
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Agentic workflows make exception design more important
Automation handles the normal path. Agentic workflows raise the stakes around exceptions, recovery and the moment a person must take control.
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Automate the handoff, not the exception
Workflow automation works best when it removes predictable coordination. It becomes fragile when every unusual case is forced through the same path.
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Operations · Maturity benchmark
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Decisions about change management tooling improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.