Operations · Article
Agentic workflows make exception design more important
Automation handles the normal path. Agentic workflows raise the stakes around exceptions, recovery and the moment a person must take control.
Operations · Articles
Articles for Operations
Concise analysis of software decisions, operating questions and implementation trade-offs. This focused collection applies the format to operations technology decisions.
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Operations · Article
A better starting point for supply chain visibility
Decisions about supply chain visibility improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
A calmer way to evaluate enterprise asset management
Decisions about enterprise asset management improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
A practical review of enterprise service management for Operations leaders
Decisions about enterprise service management improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
Automate the handoff, not the exception
Workflow automation works best when it removes predictable coordination. It becomes fragile when every unusual case is forced through the same path.
Operations · Article
How to frame the next robotic process automation conversation
Decisions about robotic process automation improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
How to make quality management systems useful after the launch
Decisions about quality management systems improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
How to reduce friction in change management tooling
Decisions about change management tooling improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
The evidence a operations analytics plan should produce
Decisions about operations analytics improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
The hidden operating cost of weak low-code platforms
Decisions about low-code platforms improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
The minimum governance needed for capacity planning
Decisions about capacity planning improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
The ownership decisions behind effective inventory planning
Decisions about inventory planning improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
What a useful process mining decision should clarify
Decisions about process mining improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
What success should look like for knowledge operations
Decisions about knowledge operations improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
What to fix before adding more project operations technology
Decisions about project operations improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
Where field service platforms programmes usually become difficult
Decisions about field service platforms improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
Operations · Article
Workflow automation: the operating question to answer first
Decisions about workflow automation improve when operations leaders define the work, ownership, evidence and exceptions before selecting or expanding technology.
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